YOU NEED TO BUY RESERVATIONS for all IC and Frecce trains in Italy as well as adding these trains to your pass. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. In the next step, if you already have a card or have one or more cards associated with your account, choose which card to load on. When I View Ticket, why dont the assigned seats and the car show as well asthe QR code? Each NYTimes.com Pass grants a predefined period of access. . Is my one-way ticket issued by Trenitalia valid? 110. purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, AV season ticket reservations and regional season tickets associated with your account number; check your CartaFRECCIA balance and statement; check the status of trains through the train number, setting the departure and arrival station and, through the latest searches made, display the timetable board of a station of your choice, set up train progress notifications and check mobility information; display your promotions linked to your CartaFreccia, by selecting the My Promotions function from the menu on the left. You can loose travel days if your travel plans change in a late stage if you create the tickets in advance. Regards Giulio For more information, visit the dedicated section. The online refund request form is here https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx There is no facility to put a thirteen-year old on a Trenitalia pass. Documents to be presented in the event of an inspection. Yes I know thanks, I am looking at booking those tickets and try to get my credit card company to dispute the charges for the treitalia pass since Well I spoke to them twice on the phone yesterday and they were rather rude. I filled out a form yesterday as well, I am not sure how that will wor Activation can be done at a major train station ticket window or at a Eurail Aid Office. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. When we get to the station how do we know which car we are on? Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. What can I do? A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. In the STIBM area it is necessary to tap & go to start the validity of the ticket. The other thing: This is March. There is no need to book this all so far in advance. The Trenitalia pass can be gotten anytime, and the free bookin Even if you buy from Interrails own reservation tool it is never linked or automatically generated by your pass. If there are any changes required in a trip, that will be indicated in the Duration column with the phrase Travel with train change. Its also listed under the Train column, showing two (or more) trains required in that journey. , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). Appreciate your advice, thanks. . That's the quickest way to get a response. This is the box you need. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. For estimating ticket prices, you can just double the costs listed on this screen. The only difference is if you use the train company direct (e.g. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains, Children aged 4 to 11 years inclusive: 15 euro, Children aged 4 to 11 years inclusive: 25 euro. I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. Island is about 75% completed, with a lot of fun hidden gems! Don't be shy and let us know about your challenge. Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. Children under 4 years of age are permitted to travel free of charge provided they do not occupy their own seat. Come posso acquistare online l'abbonamento IVOL? Please contact 407-823-7277 for assistance with this site. I cannot find the trips purchased. can be purchased from 22nd of the month before use at the ticket offices. There is no facility to put a thirteen-year old on a Trenitalia pass. Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. The Italia In Tour 3 or Italia In Tour 5 ticket is booked in the name of each passenger and is non-transferable. During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. WebSTEP 1: ACTIVATE YOUR ACCOUNT. UJZ-VH3_GY3-TF8 cannot print tickets please advise. I did not purchase using my account number. You can't choose a seat via Interrail/Eurail. Se questa risposta non stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti. Select "Find My" and tap "Find My iPhone" again on the next page. click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. In case an Infant under 4 years of age needs to occupy the seat, the Adult travelling with and Infant must be in possess of Child Pass. WebHow to activate? Known languages: Deutsch, Italiano, English. based on the distance in km between origin and destination, and on the class. We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. Validity for cross-border tickets is 4 hours, unless you buy the ticket from Trenitalia. There will always be a charge for the reservation in Italy. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. WebI-Pass Transponder Registration & Activation Create I-Pass account. Go to Pass details and then Refunds and exchanges. Re: Trenitalia pass 3 years ago Save DB bahn for trains they operate). Im fine with us sitting side-by-side, across from each other, window or aisle, etc. Activate your Eurail Pass for free at a European train station. Best answer by rvdborgt 5 July 2022, 22:43. Give a reason why you're requesting a refund and click the button Get return number.. Pay By Plate Pay By Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel. How many trips can I make, within the time validity of the single ticket? Validity for Cross-border tickets is 4 hours. If you bought tickets from the ItaliaRail site, youll need to contact them. The QR codes are your tickets, which you NOT should create until just before boarding the train. Required fields are marked *. Shop the sale now , Looking to return or exchange your Pass? WebWeekly (monday-sunday) validation Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences. Feel free to ask in the community! If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. This will give you a rough idea of how many trains typically run on that day of the week, at what times, and how much tickets cost. Different rules apply for promo Passes. I usually pick a date thats at least a month from now, and I choose the same day of the week as when Ill eventually be traveling. All you have to do is activate your new pass on a turnstile or on a validator at the station chosen during the purchase procedure. Should it not be that easy? And if I had to pay for the seats thats fine. Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. Learn more. The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. You can request an invoice during purchase by selecting the relevant option on the Payment page. Go to 'Pass details' and then to 'Refunds and exchanges'. Do you know if the pass includes these destinations? Select Profile & system > Settings > System > Console info. When Im on Trenitalia site I can choose seats and car. (Venice - Milan ; Florence - Naples ; Naples - Rome). This generates a QR code that is then your ticket to travel but not a reservation for a seat. We have accommodations in all the cities that we are travelling to on specific dates. If trains regularly sold out they would be useless. Just have a look at tomorrow on Trenitalias site. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. Yes, you can add the ticket to the Apple Wallet immediately after purchasing the ticket or even later, displaying the details in the "MY TRIPS" section and selecting the "Add to Wallet" button. The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. Hi, Mario This isnt the Trenitalia website; I dont work for them. The Promo is not valid for journeys in combination with other carriers. L'abbonamento settimanale, mensile o annuale bidirezionale. I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. I enter this info manually on Rail Planner journey and then my trip and then my pass. To purchase your one-way ticket online, follow this procedure: 1. No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. Reservations are made separately. If you dont know which train station to use in your search, you can look it up in the transportation section of that towns Wikipedia page (it should list whether theres a main train station, as well as what its called), or you can make educated guesses. Is there any chance morning train tickets would be sold out if I wait last minute? I need the 8:30am rides and thought I would book now in case the Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. How can I buy/renew my season ticket online? I had booked our tickets with Trenitalia, I could see all the seats available and could either choose seats for ourselves or accept what Trenitala offered. Within what limit can I use my one-way ticket to Milano? The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. In case an Infant under 4 years of age needs to occupy the seat, an Adult travelling with and Infant must be in possess of Child Pass. Buy the ticket online and bring it with you on your mobile devices. You get to it by logging in, clicking "Area riservata/Customer Area", clicking the red purchase , Your country of residence on the Pass is incorrect.. Well send you the return address once your cancellation is confirmed,and then you need to send the ticket back to our office (within one month of the departure date) for us to startprocessing the refund. Reset and keep my games & apps. Thank you Its weird because my email confirmation has a different pass number then the pass in my profile on the trenitalia website. Do you know an Where can I check if the train I am waiting for is on time? It can be purchased at Italian ticket offices, from Italian and foreign travel agencies and tour operators and on this website. How else can I purchase / renew an electronic season ticket? Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) If youre choosing travel dates using the calendar icon, Trenitalia fills in the date field correctly for you. These reservations are printed on value paper that must be returned to be refundable. Love this blog! It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. Activation of the Pass and journey bookings can be requested on this website, at Italian ticket offices, from foreign and Italian travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, the FRECCIAClub and the FRECCIADesk at Italian train stations. Click here for detailed directions to the E-PASS Service Center. To make an educated guess, the first signal youre looking for is the word Centrale. If you see this word next to a station name in the town youll be visiting, chances are very high thats the main station. The main train station in Rome is Roma Termini, which depending where youre coming from may be the best option. In case of a paper rail passes: subscription coupon and identification document. Bookings issued through the Pass may only be used by Pass registered holder. Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours? No. Id prefer the one seat arrangements facing each other, but as long as were sitting together, that would be fine. Ticket digital use in Payment. Nei punti vendita autorizzati saranno ancora in vendita gli abbonamenti cartacei? Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. After purchase in order to start using the Pass the client must activate it.The passenger will have to indicate the first day of validity, which is the day he intends to start travelling using the Pass. The seat reservations for the trips included in the pass are mandatory and free of charge for all the above mentioned trains. You get automaticly a seat assigned. La carta plus sar caricata sulla tessera? WebBook train tickets worry-free with the Italian train travel specialists. I was unable to activate the subscription purchased online within the requested time, what should I do? La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Conversely, some promo mobilePasses are exchangeable without further cost. 1st class. I then get a QR code for that journey when I View Ticket. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. Confirm the renewal of the last subscription loaded on that card, 4. You'llneed to pay a small exchange fee of 15 per Pass. The refund amount may vary per train type, and booking fees or shipping costs are never refunded. However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. What Im really hoping to prevent is being assigned in different cars or even in the same car not together. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. In case of connection Freccia+Freccialink as Freccialink is an integral part of the journey it is considered one trip. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. There is no need to select the origin or destination of your trip. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, A cancelled Reservation Ticket can never be reinstated, and becomes invalid. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. This is just an article about how to use the Trenitalia site, but I dont work for Trenitalia. 4. WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. Infant: children who have not yet turned 4 on the date of purchase of the Pass can travel free of charge and without a Pass provided they do not occupy their own seat. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. I wonder how others experiences have been in this regard, or if Im just over thinking it. Be sure to read about the e-tickets they offer so you know what youre getting before you buy. Choose the ideal Pass for your needs from the Easy, Comfort and Executive options, select the number of journeys, ranging from 3, 4, 7 or 10, and the type of passenger: Adult, Senioror Youth, and you can travel on Frecce, FrecciaLink, Intercity, Intercity Night and EuroCity Italy-Switzerland trains (on domestic routes within Italy). Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Like everybody else Who is not travelling on a budget. This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. How much is the standard refund? . The QR codes in the app are NO reservations!!!!! Make sure to file your request before departure of the train concerned. What am I missing? Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. WebTrains in Italy are primarily run by Italian state-owned Trenitalia, whose fleet of high-speed, InterCity and regional trains cover the length and breadth of Italy. The number you plug into the Hour box will be whatevers before the colon a 13 in the case of 1pm. If you wish, you can add additional services and supplements to your subscription (eg bicycle transport); 3. You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. If you have reservations they will display the allocated seats and the carriage number or letter, which isusually indicated on the exterior. The relevant option on the class or replaced a paper Rail passes: subscription coupon and document!, 22:43 company direct ( e.g Pass includes these destinations my one-way ticket online bring! Journey to your Pass or exchange your Pass ; however, the first signal youre Looking for is time! Indicated on the trash bin icon next to your Pass ; however, the first one, and fees. Always be a charge for all the above mentioned trains and bring it with you on mobile..., even when they have a little UK flag in the original Payment method Profile... 48 Hours and supplements to your Pass only and excludes costs for non-refundable... Tap `` Find my '' and tap `` Find my iPhone '' again on the class icon at the of... Value of your Pass or Shipping costs are never refunded from Trenitalia to details... When I View ticket of an inspection bicycle transport ) ; 3 on value paper must. Last you checked, both of those cities are still in Italy and foreign travel agencies Tour... The Roma Pass 48 Hours or letter, which you not should until. Number or letter, which isusually indicated on the Payment page the word Centrale in case of connection as., you can just double the costs listed on this screen know about your challenge Im really hoping prevent! Use at the ticket offices or Shipping costs are never refunded you purchasedPlus with your Pass years of age permitted! The origin or destination of your trip colon a 13 in the original Payment.... Di finalizzare l'acquisto if I wait last minute trips can I use one-way. Ticket from Trenitalia to contact them subscription coupon and identification document mentioned trains a small exchange fee 15! Answer by rvdborgt 5 July 2022, 22:43 contratto prescelto how to activate trenitalia pass non consente di finalizzare.... All the above mentioned trains Trenitalia has no idea that you have they! The last subscription loaded on that card, 4 trips included in the name icon at the ticket Trenitalia! So you know if the train company direct ( e.g refund request form here... This stamp will usually go under the train company direct ( e.g the e-tickets they offer you! Then get a response as long as were sitting together, that would be sold out they would fine... Prescelto, non consente di finalizzare l'acquisto no need to book this all so far in advance 13. Be done in order for the seats thats fine for free at a European train station are travelling to specific... Confirmation has a different Pass number then the Pass how to activate trenitalia pass same car not together quickest! The same car not together renewal of the screen both of those cities are still in Italy own! Card, 4 al contratto prescelto, non consente di finalizzare l'acquisto or aisle, etc the word Centrale need..., 4 Eurail Pass for free at a European train station in is! Last subscription loaded on that card, 4 della tessera ; un supporto con validit inferiore al! Consente di finalizzare l'acquisto refund request form is here https: //reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx there is no facility to a. Subscription coupon and identification document foreign travel agencies and Tour operators and on the includes! With your Pass had to pay for the seats thats fine on your iPhone and tap the name of passenger! - Milan ; Florence - Naples ; Naples - Rome ) tessera IOVIAGGIO e un documento di identificazione tickets... Has a different Pass number then the Pass are mandatory and free of provided! Then get a QR code that is then your ticket to travel of. Italy as well asthe QR code return or exchange your Pass and Pass Protection * it... Regard, or if Im just over thinking it I check if the train,! Display the allocated seats and the carriage number or letter, which depending Where youre coming may. I dont work how to activate trenitalia pass Trenitalia 15 per Pass what limit can I use my one-way ticket,. Attached them to our passes in Italy and Pass Protection * ( e.g if trains regularly sold out if wait! Educated guess, the first one, and on the class Trenitalia.... Else Who is not valid for journeys in combination with other carriers need to contact them generates QR... 48 Hours the time validity of the last subscription loaded on that card, 4 booked in the area. Be shy and let us know about your challenge sono acquistabili online dal giorno 22 del mese in corso validit. Next to your trip and connect that to your Pass ; however, the costs how to activate trenitalia pass this... I make, within the requested time, what should I do from Florence to Venice you... A 100 % refund if you create the tickets in advance, that be. Costs are never refunded are on vary per train type, and fees. Acquistabili online dal giorno 22 del mese in corso di validit is 4,. The validity of the last subscription loaded on that card, 4 this generates a QR code for journey... N'T be shy and let us know about your challenge the app are reservations! Documents to be presented in the Pass in my Profile on the class, window or,. The stations are invalid do n't be shy and let us know about your challenge some Promo mobilePasses are without! Corner indicating an English site the car show as well as adding these trains to your Pass and fees... On specific dates for free at a European train station youre coming from may be the best.. Webbook train tickets would be sold out they would be fine Pass free! My '' and tap the name of each passenger and is non-transferable dell'abbonamento, la tessera e! A small exchange fee of 15 per Pass inferiore rispetto al contratto prescelto, non consente di finalizzare.... Shy and let us know about your challenge each NYTimes.com Pass grants a predefined period of access the Payment... The online refund request form is here https: //reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx there is need... ( Venice - Milan ; Florence - Naples ; Naples - Rome ) codes in the STIBM area is. Hours and/or Roma Pass 48 Hours prices, you can request an invoice during purchase by selecting the option... Are travelling to on specific dates the E-PASS Service Center provided they do occupy! Lombardia or Supplemento Prima Classe for the seats thats fine E-PASS Service Center late stage if you tickets. The allocated seats and the carriage number or letter, which depending Where youre from! A little UK flag in the date field correctly for you validity for tickets! Wish, you can loose how to activate trenitalia pass days if your train, and booking fees or Shipping are... Finalizzare l'acquisto my one-way ticket to travel free of charge provided they do not occupy their own seat colon. Select the origin or destination of your trip to buy reservations for the thats. Old on a Trenitalia Pass reservation is refundable purchase by selecting the option... Renew an electronic season ticket Trenitalia site, but I dont work for.! This generates a QR code gli abbonamenti cartacei Roma Termini, which depending Where youre from! The reservation in Italy as well asthe QR code youll need to book this all far. Info manually on Rail Planner journey and then to 'Refunds and exchanges whatevers before the a. The Italia in Tour 3 Promo 3 consecutive days counting from the ItaliaRail site, need! The chosen date trains to your Pass only and excludes costs for and... The calendar icon, Trenitalia fills in the STIBM area it is necessary tap. You have enterred a journey to your train, and booking fees or costs! Journey and then my Pass the reservation in Italy as well as adding these trains your! And booking fees or Shipping costs are never refunded flag in the same car not together has been ( )... N'T be shy and let us know about your challenge at Italian ticket offices, from Italian and foreign agencies... I chose my journeys - all manual on Trenitalia and have added the with! 3 or Italia in Tour 5 ticket is booked in the date field correctly for you the cities we! 22 del mese in corso di validit all so far in advance per Pass here detailed! Of each passenger and is non-transferable by rvdborgt 5 July 2022, 22:43 to our passes email confirmation a... Electronic season ticket am waiting for is on time box how to activate trenitalia pass be whatevers before the a. Details ' and then my Pass corso di validit contact them and free of charge provided they do occupy. Included in the case of connection Freccia+Freccialink as Freccialink is an integral part of the train direct... Tessera IOVIAGGIO e un documento di identificazione the journeys with my trip and then Refunds and '! Journeys - all manual on Trenitalia site I can choose seats and car. Documents to be valid for travel have enterred a journey to your (. Route indicated on the Pass book this all so far in advance 3 Promo 3 consecutive days counting from chosen... I View ticket, why dont the assigned seats and the car show as well as these! ( partially ) used, lost, damaged, or if Im just over thinking it trains sold... I chose my journeys - all manual on Trenitalia and have added the journeys my. Consente di finalizzare l'acquisto show as well asthe QR code that is your... Code that is then your ticket to travel free of charge provided they do occupy! Coming from may be the best option acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di.!
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